>Patient & Visitors>Language Services
Language Services 2017-09-21T11:18:55+00:00

Language Access Services

Prowers Medical Center is committed to giving the best healthcare in the way that our patients and their families understand best. When a patient is hospitalized, the cultural and linguistic barriers can affect the quality of medical attention that a patient receives. In an effort to better serve our patients who do not speak English, Language Interpreter Services are available. All Language Interpreter Services are provided FREE of charge and are handled with strict confidentiality.

If you need a qualified interpreter when you arrive at our hospital, simply notify a member of our nursing staff, one of our physicians/providers or look for any member of the Interpreters Committee Team who is wearing a blue globe on their identification badge to assist you with coordinating Language Interpreter Services.  You may also ask for assistance at the front desk in the main entrance of our hospital.

Language Interpreter Services are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Language access services are also available after-hours, weekends and holidays.

Language access services are available in these areas

  • Emergency Department

  • New Beginnings Birth Center (Obstetrics)

  • Women’s Health

  • Home Health

  • Rehabilitation

  • Other Departments

  • During medical visits, exams, and procedures along with your medical provider or nurse

Other ways we provide language access services

  • 24-hour Telephone Interpretation Service (language interpreter line)

  • Deaf or Hard of Hearing, through a telecommunication TTY/TTD device TTY/TTD Line: 719-336-4459 and VRI American Sign Language 24 hours a day.

  • In-house qualified medical interpreters

  • A telephonic line for community members to obtain information regarding language access services.

Community Qualified Interpreters

Due to the high demand of qualified interpreters and to serve a growing and diverse population in our service area, Prowers Medical Center has made it a priority to offer assistance by providing the required training to interested community members allowing them to become qualified interpreters and giving them a strong foundation for the professional standards associated with medical interpretation.  These efforts are our contribution towards meeting the community needs and increasing the pool of qualified interpreters available.

Community members who have completed the necessary interpreting training include:  Janet Alvarado Cano, Administrative Assistant/Qualified Interpreter, Options For Long Term Care-Prowers County Public Health; Claudia Coronado Marta, Prowers County Department of Human Services; and Jennifer Vazquez, WIC educator, LMS.

Resources

Contact Person/Section 504 Coordinator: Karl Nieschburg
Telephone number:719-336-4343 ex. 3204
Direct line:719-336-7390

TTY/TDD or Relay Colorado number:
TTY – 711 or 1-800-659-2656
Voice – 711 or 1-800-659-3656
PMC TTY/TDD Direct Line – 719-336-4459

Language Access Services

Free Interpreter Services Available

In case of questions or to request interpreter services, please contact:
Prowers Medical Center Language Coordinator: Elia Trujillo
Telephone number: 719-336-4343 ex. 3134
Direct line: 719-336-7150

Servicios de Asistencia de Idiomas

Servicios de Interpretación Gratuitos están Disponibles En caso de preguntas o para solicitar servicios de intérprete, por favor contacte:
Nombre de Proveedor: El Centro Medico de Prowers Coordinador de Idiomas: Elia Trujillo
Número de Teléfono: 719-336-4343 ex. 3134 o
719-336-7150

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights via their Complaint Portal, by mail, or by phone.

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Toll Free Call Center: 1-877-696-6775
1-800-868-1019
1-800-537-7697 (TTD)

Complaint Portal website
Complaint Forms website
Relay Colorado
Non-Discrimination Policy

Contact Us

(719) 336-7150 or (719) 336-4343, ext. 3134
401 Kendall Drive
Lamar, Colorado 81052