In response to the diverse community in Prowers County and surrounding communities, Prowers Medical Center continues its positive movement in making great strides and changing the community’s perception about their local health care services.
Internal programs at the hospital have increased awareness among health care providers and staff regarding different cultural backgrounds and health disparities caused by their differences. Bridging the Gap is one of these programs, which is a training program for interpreters who wish to receive training in the field of medical interpreting.
Prowers Medical Center is happy to announce that its second round of Bridging the Gap participants graduated in late 2019.
“Creating a seamless bridge of communication between patients and health care providers allows for improvements that not only result in transactional changes through policies and procedures, but also for transformational changes throughout the organization,” said Elia Trujillo, a medical interpreter and leader in her field at Prowers Medical Center. “Without interpreter services, the barriers of language and culture can be difficult to overcome.”
A few of the positive comments received from the graduating class included: “You did a great job and thank you for being patient” as well as “I learned a lot about interpreting, and it was a great learning experience.”
Prowers Medical Center is proud to have dedicated interpreters and bilingual staff who work behind the scenes to help provide culturally appropriate care to patients.
“Community inclusion is important,” Trujillo said. “Whether it’s a class or training, we make it a priority to invite others to be part of our events. Inclusion provides the opportunity to socialize and work together, while respecting and valuing others’ differences.”
As a licensed agency through the Cross Cultural Health Care Program, we are pleased to offer the Bridging the Gap program in addition to our Language Access Program. Our Language Access Program at Prowers Medical Center not only provides interpretation services through qualified medical interpreters, but also provides services for the deaf and hard of hearing through the means of Video Remote Interpreting (VRI) and TTY/TDD.
On behalf of the Interpreting Team at Prowers Medical Center, we would like to take this opportunity to extend our sincere thanks to all the medical interpreters and bilingual staff for their excellent service in providing interpretation services for our community at our health care organization.
“Listen to others’ experiences and get familiar with the world around you, and you will realize that even your closest friends have a different culture than you do,” Trujillo concluded.